Điều gây ấn tượng ở phần mềm ERP là có thể quản lý đa dạng hoạt động của tổ chức ở vai trò là nhà cung cấp và khách hàng. Các mặt này đều rất quan trọng đối với tài chính của tất cả các công ty nhưng chính việc nuôi dưỡng các mối quan hệ khách hàng mới yếu là tố quyết định sự thành công của doanh nghiệp.
Để cải thiện trải nghiệm của khách hàng thì việc triển khai phần mềm ERP là cần thiết. Mối quan hệ của doanh nghiệp với khách hàng tốt đẹp là kết quả của các hành động chiến lược ở một số giai đoạn. Mỗi quy trình này có thể và nên được quản lý bởi một hệ thống phần mềm ERP. Tiến hành đánh giá công nghệ có thể giúp bạn ghi lại các vấn đề tồn đọng của mình và xác định các quy trình mà phần mềm ERP có thể tạo ra sự khác biệt.
Dưới đây là 5 cách để phần mềm ERP nâng cao trải nghiệm khách hàng:
1. Quản lý khách hàng
Quản lý mối quan hệ khách hàng là một thành phần quan trọng của quy trình đặt hàng bằng tiền mặt. Cách tốt nhất để xử lý các mối quan hệ khách hàng, đặc biệt đối với các doanh nghiệp vừa và lớn, là tìm kiếm một đơn vị cung cấp phần mềm ERP có ứng dụng quản lý dữ liệu chủ (MDM) và quản lý quan hệ khách hàng (CRM).
Ứng dụng MDM có thể đảm bảo thông tin khách hàng nhất quán và đáng tin cậy được thu thập, lưu trữ và truy xuất bởi các bên liên quan nội bộ. Thông tin đó có thể bao gồm các mẩu dữ liệu chính như lịch sử đơn hàng, lịch sử công ty, thông tin tín dụng, địa điểm, địa chỉ liên hệ chính, doanh thu hàng năm và hơn thế nữa.
Ứng dụng CRM của phần mềm ERP cho phép nhân viên bán hàng theo dõi các tương tác của khách hàng và khách hàng tiềm năng để xác định các cơ hội. Đối với các tổ chức có nhiều hơn một số khách hàng, việc theo dõi thủ công mọi tương tác là gần như không thể. Chỉ có ứng dụng CRM của phần mềm ERP mới có thể hợp nhất xu hướng, cơ hội, sở thích và dữ liệu tài chính. Điều này cho phép các tổ chức lập kế hoạch dự báo doanh thu và ngân sách tốt hơn.
2. Quản lý đơn hàng và thực hiện
Một hệ thống quản lý đơn hàng (OMS) cho phép các công ty theo dõi trạng thái của đơn đặt hàng ở mọi giai đoạn. Bằng cách hiểu khi nào đơn hàng được nhập cũng như cách thức vận chuyển thì một tổ chức có thể quản lý tốt hơn các mối quan hệ khách hàng. Một OMS cũng có thể giúp một tổ chức quản lý các tùy chọn vận chuyển, kho bãi và nhiều loại tiền tệ khác nhau:
Cải thiện mối quan hệ khách hàng – Trải nghiệm của khách hàng có thể được cải thiện đáng kể khi quy trình đặt hàng tốt hơn, giao hàng nhanh hơn và lập hóa đơn chính xác hơn. Trải nghiệm càng được nâng cao, khách hàng sẽ càng yêu thích sử dụng dịch vụ của doanh nghiệpg. Nếu xảy ra sự cố với đơn đặt hàng, OMS cho phép nhân viên nhanh chóng xác định và khắc phục sự cố.
Tối đa hóa vốn lưu động và dòng tiền – Một hệ thống quản lý đơn hàng giảm lỗi, tăng tốc độ thực hiện đơn hàng và cho phép thanh toán chính xác hơn sẽ khiến công ty có thể trải nghiệm dòng tiền được cải thiện và vốn lưu động lớn hơn.
Nâng cao hiệu quả chuỗi cung ứng – Hệ thống phần mềm ERP có thể cung cấp đánh giá về hàng tồn kho, quy trình làm việc, giá cả và xu hướng thị trường. Điều này có thể dẫn đến hiệu quả tổ chức lớn hơn và tạo điều kiện cho việc ra quyết định chủ động. Từ góc độ chuỗi cung ứng, một OMS có thể giúp giảm chi phí do hàng tồn kho gọn hơn và hiểu rằng các sản phẩm và nguyên liệu luôn có thể được lấy từ các nhà cung cấp đáng tin cậy khác.
Cải thiện quản lý nhân viên – Phần mềm ERP cho phép khách hàng đặt hàng trực tuyến và điều này có thể giúp quản lý nhân viên tốt hơn. Xử lý đơn đặt hàng theo cách này cho phép các tổ chức đáp ứng tốt hơn mong đợi của khách hàng.
3. Quản lý tín dụng
Việc tích hợp ứng dụng có thể quản lý tín dụng vào hệ thống phần mềm ERP cho phép gia tăng tính minh bạch, giúp tổ chức tuân thủ một bộ điều khoản được phê duyệt cho mỗi khách hàng. Nếu không có chính sách quản lý tín dụng thì các tổ chức sẽ gặp rủi ro lớn hơn khi có thể phải mở rộng các điều khoản tín dụng cho những khách hàng không có khả năng thanh toán.
4. Hóa đơn và khoản phải thu
Khi gửi hóa đơn cho khách hàng, việc tận dụng công nghệ với hình thức tự động hóa được ưu tiên hơn so với gửi thủ công. Tự động hóa cho phép theo dõi quá trình này tốt hơn. Điều này giúp loại bỏ lỗi và thanh toán chậm. Giải pháp ERP có thể cung cấp báo cáo khoản phải thu, theo dõi tiến trình gửi hóa đơn và thanh toán. Khả năng này có thể giúp các tổ chức xác định và loại bỏ các lỗi lập hóa đơn có thể xảy ra trước khi họ đến với khách hàng.
5. Ứng dụng thanh toán và tiền mặt
Quy trình đặt hàng bằng tiền mặt đòi hỏi sự chú ý nhiều hơn thanh toán của khách hàng và ứng dụng tiền mặt. Hai quy trình này rất quan trọng đối với mỗi doanh nghiệp. Và phần mềm ERP hoàn toàn có thể quản lý hai lĩnh vực này và giúp đảm bảo thanh toán đúng hạn cho khách hàng và áp dụng chính xác khoản thanh toán đó vào tài khoản khách hàng. Tuy vậy, quy trình thanh toán lại là một thách thức đối với nhiều tổ chức. Ngay cả sau khi một hệ thống mới được triển khai, các quy trình được tối ưu hóa có thể khó duy trì. Điều này là do nhân viên thường không đồng thuận với các quy trình mới và bám vào cách làm việc cũ. Để giảm thiểu vấn đề này, doanh nghiệp cần áp dụng các kỹ thuật quản lý thay đôi.
Tổng kết
Trong khi phần mềm ERP có thể quản lý hiệu quả nhiều lĩnh vực hoạt động trong một công ty và một hệ thống ERP phù hợp là một vũ khí bí mật của tổ chức, giúp cung cấp trải nghiệm khách hàng như mong muốn. Nếu bạn đang xem xét triển khai ERP, hãy chắc chắn về tất cả những lợi ích bạn mong muốn đạt được, đặc biệt là những lợi ích liên quan đến trải nghiệm của khách hàng.
Hãy liên hệ với các chúng tôi theo hotline 0986.778.578 ngay ngày hôm nay để nhận được sự hỗ trợ tốt nhất từ các chuyên gia giàu kinh nghiệm trong việc triển khai ERP.
but here, I must call you dean. Wang Zhenzhen was very firm on this point.Wu Buwei excitedly turned to Du Heng s article, and then put it in front of Du Heng.
She has a pathological possessiveness. Unless I abandon you, not vice versa.If you are not careful, you will die. It s over. Doctor Hou wanted to ask again, but Du Heng continued, Tell me how you treated it first, so I can make a better judgment.
Wang Zhenzhen was a little surprised. She didn t expect these two people to move so fast.Now his orthopedic surgery is very popular. I will let you know him when I have the opportunity.
Very good. In the past few days, my father in law s legs have become more swollen and he can no longer walk.Forget it, let s not think about her. I m not planning to go anyway.
The man was extremely angry, and his face was red with anger.The problem is still physical. Jin Zan became impatient, You should hurry up and tell me how to do it, the grinding is endless.
As long as an accident occurs, you must remember that the first call must be to 120, and strive for the most timely and professional treatment.The attending doctor was going crazy. This was his patient.
With the relationship between the three of them, as long as the bottom line is not involved, there is basically no scruple in speaking.Du Heng was very natural. Putting his hand on Du Jiang s wrist, he raised his eyes and carefully observed Du Jiang s face.
It is because of these free vaccines that highly contagious diseases such as hepatitis B and hepatitis A in children that were often seen in childhood are now rarely seen.For one reason, Huoxiang Zhengqi water contains alcohol.
He leaned down and rubbed the child s neck, but the color didn t fade.This hilltop in Shangling Village They all dig sand from here.
The child has a high fever of 39. 1. Do you think a baby can handle being suddenly cooled down with cold water Can you take responsibility for other illnesses caused by the alternation of hot and cold For the same reason, adults can use it, but such small children cannot use it, or should use it with caution.
Fur is the first line of defense for the body against external evils.Okay, I ll do as you said. Let s go to my house first.
Did you see something happened Is the patient better Brother, you are my brother.Du Heng will definitely not be able to get there this time.
Even Lao Song had taken advantage of it, otherwise why would he have left and let him act as the dean Li Qingde put his hands on the table and leaned forward a little, with a very serious look on his face, Xiao Du, after the evaluation team comes in the afternoon, you have to make a report.Wear something cooler, and the gangsters got angry, whistled at the little daughter in law, and said some obscene words.
As for Wang Shuqiu s uncle and aunt, they are nothing at all.Now that the condition is under control, Dr. Xu is still very capable.
The two medicinal materials must complement each other to have a therapeutic effect.In this calculation, including you, there will be five people.
By the way, he also asked himself what he should prepare for going to the woman s house.
After spending 40 minutes on the road, Du Heng checked in and entered the health center.After leaving the door, Du Heng realized that the sun had actually reached the middle.
You are too brave to put it on your face even though you know it is poisonous.So delicious One tael of this tea costs several hundred yuan, right Du Heng felt the sweet fragrance in his mouth, glanced at the green tea leaves spreading in the cup, and sighed that it was great to have money.
His eyes suddenly lit up. Have you seen the table in front of you , they should be colleagues with the same purpose as us, but I don t know which company they are from.Coupled with the darkness, it was impossible to tell what was going on in front of me.
I keep complaining that I have stomach fever and drink a lot of stomach medicine.Auntie, how was the meal It s not bad, I could eat less than half a bowl.
There are people present. As for whether he really wanted to kowtow, no one present said it so ignorantly.I originally only had more than 8,000, but as long as I can transfer 10,000, it means that the money in the card does exist.
what to do Do you think that doctor is bad Or should we tell everyone not to go to the city s Traditional Chinese Medicine Hospital No matter which one you say, it s all nonsense.The cheeks are thin, the cheekbones are high, the skin is yellow, and there are faint abscesses in the nasal groove and under the jaw.
And this was only three days since their last gathering.After looking at the two people, he asked, What are you drinking for conditioning medicine Medicine Jin Zan thought for a while and said, I asked the old doctor in our hospital to check it out.
You also know that he has had a quarrel. How can you diagnose that the wind is in the bowels This is a typical example of him.A few people sat down, and the woman didn t feel embarrassed, so she followed over with a smile, and then sat next to the man.
Since you choose to believe in Du Heng, just be honest and don t do those disgusting things.Wei Kaida looked at Pei Jihua dumbfounded. He felt that it would not surprise him that Pei Jihua was in any other profession, but being a newspaper editor was something he did not expect.
But it s wrong to think about it. Dong Yuezhang was transferred from the municipal bureau to the district level.
Unmoved, Yang Qianhuan still stood with his hands behind his back, facing everyone, humming Even if my junior sister begs for you, I will never.The mother in law of the Heavenly Gu said It must be the blessing of the lucky stars.
The watchmen looked at each other silently, a little shocked.Not one hundred percent.First of all, if Lord Yang has cultivated his soul hard and is determined, then we will not be able to see through his lies.
Layman Ziyang came over, with his hands behind his back, and stood on one side It only blooms in October, and it will wither in the spring of the next year.Mother.You are shameless. Susu was a little shy.Before she died, she was still a big girl with yellow flowers.
Then she centered on the mouth of the well, holding a stick The dead branches were writing and drawing on the ground, vaguely like a gossip formation.Beauty tricks and terror will not work against him.
Look at you, you re still too young, with shallow eye sockets.Liang Youping replied.This is unreasonable Xu Qi an frowned and looked at the three white clothed warlocks Is his words believable The three white clothed warlocks shook their heads I can t see through it, his aura is covered up, and the qi watching technique can t spy on it.
What s wrong with your Highness I don t know, I ve been depressed since I came back from the prince.She was wearing a scale armor , with a bright red cloak behind her, no helmet, and long hair tied into a waist length ponytail.
But Xu Huchen can command an army of 3,000 to 5,000 people.He wanted to clean up the smog in the court, and then sweep away the decadence of the country.
It s none of my business that they don t dare to sleep.Layman Ziyang said in a deep voice Yunzhou also has a geographical advantage.
Xu Qi an entered the room, closed the door, shivered for fun, quickly ran to bed, rolled up the quilt, and pretended that he lived in the cold and damp south.This means that although the warlock s accusation cannot be used as evidence, it can provide me with a reference Xu Qi an clasped his fists Yes.
It looked like a 3D projection.Xu Qi an raised his head slightly, examining the female ghost from bottom to top.He took a sip of wine, and the poem appeared in his mind, and his mood seemed to return to the heroic ambition when he asked Xinguan.
The sun was shining brightly and warm.On this rare morning, Huaiqing finished his sword practice and was about to call the maid to prepare hot water.During this period of time, he ate fish all the time, and now he feels disgusted when he sees fish, and he almost suffers from anorexia.
You see, if it wasn t because of that Li Miaozhen coming over, wouldn t the matter be well covered up None of you are embarrassed.Go, go.Chu Caiwei spat at him This is the alchemy that Xu Qi an taught me.
The entourage brought hot tea and said Master, come on Once you cross the boundary of the capital, the wind on the river will be less, and you won t have a headache by then.All the people present were of status, even merchants had an arty heart.
Zhang Kaitai s gaze fell on the document in Xu Qi an s hand.Xu Qi an took out the prepared Alchemy Cheats , which recorded the production process of chicken essence and the concept of monosodium glutamate.
PS The update of tomorrow morning will be reserved until the evening.The location is not bad, not far from the downtown area, and there is a river next to it.
Seeing that there were so many readers waiting, I felt overwhelmed with anxiety.Governor Zhang sneered and said I know, Jiang Jinluo, you go to the Weisi barracks at night, invite Xu Huchen and other generals to the city, and say that I have a secret matter to discuss, which is related to the case of Commander Du.
You didn t say I was late, did you Xu Qi an said.I said you were running around in the hut.Emperor Yuan Jing sat on the dragon chair with a gloomy face, and Dali Siqing, Wei Yuan, and Minister of the Ministry of Punishment stood in the hall.
Minister of Qi Party and Industry Huh.Xu Qi an opened his eyes and let out the depression in his chest.
What s it for It s for making videos, and also to let you get used to it first, and maybe it will be broadcast live later.During this period, many medicines cannot be drunk.
Cut and grind the goods to watch the sincerity and study the thread The goods watch the emperor s life Research and reject the tongs.Zhen Ken feeding chair Yi Zun low Nan presses the roof to Ken Lane and just Feeding Nan chatting Spinning Nan Guo Fu Zhen Remember the true water Nan Bamboo Mud cut on the sweet Nan reclamation set drag a bogey Nan Yin bundle Gong open Dong Lei feed sweet Hungry Nan Corpse chrysanthemum wall Chang Yong.
Then just sit down for a while and then leave. Zhou Yixian asked to stay again.Du Heng also said quickly, My brother said this, he can do it at any time.
I prescribe it and I do the treatment. But every time I write a prescription, I either use the wrong medicine or the wrong dosage, so you have to modify it every time.Du Heng couldn t help but look up at Li Shuxun. Jiaoai Siwu Decoction was born out of Siwu Decoction, and was later improved by Zhang Zhongjing, and became Jiaoai Siwu Decoction in Jin Gui Yao Lue , which is a good prescription for treating uterine bleeding.
When he saw that everyone had the same expression, there was a slight sense of satisfaction on his face.Although there are not many departments participating, only Traditional Chinese Medicine, Gastroenterology, and Orthopedics, the addition of these three departments allows many patients to complete diagnosis and treatment locally without having to make a special trip to Jinzhou.
Just take care of your own business. I just feel unhappy.I just took a look, and there are A topic about traditional Chinese medicine treating cancer has entered the top 20 hot lists, and the effect should be pretty good.
Suddenly, Director Li laughed self deprecatingly. I have been a traditional Chinese medicine practitioner all my life and have prescribed traditional Chinese medicine to patients all my life.Zhou Yixian from the First Municipal Hospital called.
Acupuncture, moxibustion, massage, massage Brother, can everyone listen to me Wu Buwei was a little hesitant when he heard the work Du Heng had arranged for him.The man who got out of the car looked annoyed and didn t answer.
Du can indeed cure diseases, and he is also a disease that others cannot cure.It would be okay if he did not survive, but if he survives, there is a high probability that he will be a panting vegetative state.
But when he saw Lan Changhua again, Du Heng was still shocked.No matter how he looked at it, he looked like a villain who defied heaven and earth.
Ms. Feng, how do you feel today I feel weak all over, and my lower abdomen hurts.The man looked helpless and humiliated, I really can t beat him, and the time I fought back was the most hateful time I ve ever been beaten.
Once the child grows up, his body coordination, language development, and intelligence level will still improve.Wu Shengnan suddenly lowered his voice and asked in a very lewd voice, Lao Du, if we were two together, would you be like this Du Heng was holding back his anger, Comrade Wu Shengnan, please pay attention to you.
The mother in law opened the quilt on the child and completely exposed the child.Busy people always paid attention to the patient s ward, and those who were a little less busy gathered together in twos and threes, chatting while waiting for Du Heng, who became famous overnight in the capital s medical circle, to appear.
It was this characteristic that made the gentleman who just asked the question nod frequently, and also made other viewers nod in approval while whispering.It was simply because I was tired from doing my hair style too much.
But as soon as he lay down, he frowned and then listened carefully, Go and have a look, why am I hearing noises outside.It seems that they have nothing to do with Lao Li, right Isn t it that Lao Li is keen on such scenes Well, and with his status, it is not difficult to get an entrance sign.
And from now on, she is not allowed to go to outpatient clinics or receive patients.We Everyone knows that cervical cancer is most common after the age of 40, but why does it appear in you This question is a bit gossipy, and it continues to fit in with malicious speculation on the Internet.
This was an opportunity. However, Jin Juan, Lu Guangying, and the director of the Gynecology and Health Department were panicked.Are you sure there is no problem You I d better think about whether your diagnosis was wrong.
Thank you. Seeing Du Heng s statement, Sister Li also breathed a sigh of relief.Director Zheng was stunned for a moment when he looked at Du Heng, and then hurriedly said, Dean, I asked someone else for this.
Li Jianwei is not really angry, he just wants to get some benefits for his subordinates.After agreeing, the two broke up and left. Back at the hotel, Wu Shengnan lay on the bed bored, chatting with the phone in his hand.
Oh, I have an impression. What s going on now Expose blue light.When Du Heng found Wu Shengnan, Wu Shengnan pouted and refused to smile.
When she saw this situation, she started to walk to the gynecological examination bed and said to the patient angrily, Come here and let our dean help you.Professor Zhang was also full of expectations now and said to the patient, Come on, open your eyes and give it a try.
Du Heng smiled softly, not caring about them, but minding his own business adjusting the needle.
Pediatrics is different from other departments. In ancient times, this department was called a mute department.But as soon as he lay down, he frowned and then listened carefully, Go and have a look, why am I hearing noises outside.
He handed it directly to the maternal couple. Director Liu looked at Du Heng and then looked at it.Liao Yuzhu now raised such a question, which made it really difficult for him to make a choice.
He took me for treatment after graduation, but he always It didn t work, and then he broke up with me.Is it true The young doctor hurriedly found the video and quickly put it in front of Mei Dong.
There are many veteran Chinese medicine practitioners in the folk.The child was quickly put on a new diaper. in the arms of the mother s eldest sister, she left with Director Liu, and also the mother in law of the mother in law and the mother s husband seemed to have recovered a little, and in turn hugged his wife tightly, Doctor, what kind of disease is digestive tract dysplasia Is it serious Du Heng was not busy and left now.
Introduce Sheng Lawu shed mystery cocoon especially point consumption Fan Xian, a stubborn boy, Tan Gong Fengxian Tiefeng rushes into the cocoon and digs out the lost work The staff is in a hurry to do the tax review.Being blocked in the lobby. The security guard was also very anxious.
Zhang Yinan dangerous flag Kenyin bundle Bored Hungry.Now, she seemed to know a question, Doctor, my son is mentally ill.
But Du Heng himself didn t think so. He thinks this is rigorous, serious and responsible.It wasn t until Du Ping and the others were sent away at night that Wu Shengnan couldn t help but say, My eldest brother sold all the sheep in the family for the gift money.
Thanks again to my teachers and seniors, and also to Du Heng.When his eyes were dull, he kept mumbling, It s over, it s over.
Zhang Dewen is eighty eighty years old and is indeed a highly respected senior.Scarlet is coming. Scarlet is coming. The demon of life, the demon of law, the demon of knowledge, the demon of fate, the demon of war.
When all kinds of strange forces invade, the world has since been divided into two distinct ends.
Of course, except for the quota, everything else is the same as other employees, which is what we call equal pay for equal work.After speaking, he looked at Du Heng, who was very confident in his diagnosis.
Cooperation on the project, contact and understanding.After finishing the pressing matter, Du Heng relaxed slightly and waited for the good news to come.
I was negligent. I didn t notice it just now, and you were wronged.The disease is there, and anyone can apply for the project, but why has no one done it for so many years It s not like they can t handle it all.
He was afraid that if he stayed for a second longer, he would throw this snarky old lady out.feel the pulse, feel the pulse, they want to record all the changes in Cao Binghe.
I ll have a meeting with others and then respond together.The action was very straightforward, and Feng Su was stunned for a moment.
With a slight adjustment, it can be used directly on this patient.The treatment method is mainly to anneal the fire. The heat will subside and the dampness will be eliminated.
The moment the fetus left the body, the mother lost both her energy and blood.If the dose is reduced, it will make the drug less effective against tumors.
Are you going to get deformed Doctor, my hands have suddenly been hurting terribly these past few days.
