Đào tạo là một trong những giai đoạn quan trọng của quá trình triển khai ERP. Đào tạo quyết định phần lớn thành công của dự án. Đào tạo không chỉ dừng lại ở việc cung cấp kiến thức mà còn liên quan đến việc đồng thuận, chấp nhận sử dụng hệ thống mưới của nhân viên. Đây là một nhiệm vụ lớn trong tổ chức, đặc biệt với những tổ chức lần đầu triển khai ERP.
Để tiến hành đào tạo thành công, bạn cần lên kế hoạch bài bản, xây dựng kịch bản chi tiết. Một số gợi ý dưới đây có thể sẽ giúp bạn đào tạo triển khai ERP thành công:
1. Tập trung vào người dùng cuối
Bạn cần tìm hiểu về người dùng cuối để xây dựng chương trình đào tạo triển khai ERP phù hợp. Dựa trên mức độ hiểu biết của các nhân viên tham gia đào tạo, bạn có thể giúp họ tiếp cận phần mềm và chương trình đào tạo ở một cấp độ phù hợp. Chương trình đào tạo không những cung cấp kiến thức mà còn phải giúp người dùng cuối trả lời các câu hỏi về các chủ đề họ quan tâm khi sử dụng phần mềm.
2. Xây dựng chương trình đào tạo đơn giản
Một trong những sai lầm phổ biến trong quá trình đào tạo triển khai ERP là khiến người dùng tiếp cận quá nhiều thông tin một lúc, kể cả các thông tin không có giá trị sử dụng với họ. Việc nhồi nhét quá nhiều có thể khiến người dùng cuối tẩu hỏa nhập ma, sinh ra phản kháng đối với phần mềm. Công việc của một cán bộ đào tạo phần mềm ERP là làm thế nào giúp người dùng cuối hiểu được công việc của họ cần làm những gì, làm theo thứ tự gì, làm như thế nào và tại sao phải làm như thế mà không phải theo cách thông thường người dùng cuối vẫn làm từ trước đến giờ.
3. Xây dựng phương pháp đào tạo hiệu quả
Khi xây dựng một chương trình đào tạo theo từng cấp độ, hãy đảm bảo bạn đi theo thứ tự, bắt đầu từ cấp độ thấp đến cấp độ cao. Tại mốc chuyển giao giữa các cấp độ, bạn nên tiến hành các bài kiểm tra nhỏ để giúp người dùng hệ thống lại kiến thức và đảm bảo họ đã hiểu rõ những kiến thức được đào tạo ở cấp độ trước.
4. Cầm tay chỉ việc
Cầm tay chỉ việc là phương pháp học tập đã chứng minh được hiệu quả trong ngành giáo dục nói chung. Vì vậy, trước buổi đào tạo, bạn cần chuẩn bị trước các tài khoản để người dùng có thể truy cập vào hệ thống và thực hành ngay sau quá trình đào tạo. Việc thực hành ngay sau đào tạo giúp người dùng nhanh chóng tiếp thu kiến thức được đào tạo, phản hồi và đặt câu hỏi tốt hơn.
5. Chuẩn bị tài liệu đào tạo kỹ lưỡng
Việc đào tạo sẽ hiệu quả hơn nếu bạn chuẩn bị tài liệu kỹ lưỡng. Bạn có thể gửi chúng cho các người dùng cuối tham gia đào tạo để họ tìm hiểu trước. Việc này sẽ giúp người dùng cuối có được cái nhìn chủ động đối với quá trình đào tạo, có thể đặt câu hỏi đi đúng trọng tâm trong quá trình đào tạo.
Bên cạnh đó, bạn cũng có thể ghi âm hoặc quay video lại chương trình đào tạo để giúp người dùng cuối có thể xem lại bất kỳ khi nào. Đồng thời việc này cũng giúp ích cho các nhân viên mới sau này. Bạn sẽ không mất quá nhiều thời gian đào tạo lại người mới sử dụng hệ thống, tiết kiệm tối đa thời gian và tiền bạc trong quá trình triển khai ERP.
6. Đội ngũ hỗ trợ đào tạo chuyên nghiệp
Bạn nên cung cấp một đội ngũ hỗ trợ đào tạo chuyên nghiệp, sẵn sàng hỗ trợ người dùng cuối khi họ cần đến sự hỗ trợ. Việc này sẽ giúp người dùng cuối nhanh chóng gỡ rối các vấn đề khúc mắc và thành thạo hệ thống trong thời gian ngắn.
Đào tạo là một phần quan trọng của bất kỳ dự án triển khai ERP nào. Hãy chắc chắn rằng bạn chuẩn bị đủ tốt cho chương trình đào tạo người dùng cuối của mình.
➡️ Liên hệ hotline 0986.778.578 để được tư vấn về phần mềm ERP và đào tạo người dùng cuối.
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