WHY DOES THE PACKAGING & PRINTING INDUSTRY ESPECIALLY NEED CMMS SOFTWARE?
The packaging–printing industry operates at a very high speed, with continuous 24/7 production lines and complex machinery (offset printing machines, flexo machines, laminating, gluing, roll cutting, etc.). Just one damaged rubber roller, a worn flexo doctor blade, or an offset printing machine malfunction can force the entire line to stop—causing losses of billions of VND every day. Previously, many packaging companies still managed maintenance using Excel, paperwork, Zalo, etc., leading to situations such as:
Not knowing exactly which machines stop most often
Being unable to control maintenance costs and replacement materials/spare parts
Reactive maintenance (fix only when broken) → higher costs and longer downtime
Overdue work, backlog, and an overloaded maintenance team
Therefore, adopting CMMS for the packaging and printing industry has become an inevitable trend to increase OEE, reduce costs, and enhance competitiveness.
CUSTOMER INTRODUCTION
APP is one of the large packaging enterprises in Vietnam, with multiple modern factories specializing in paper packaging, carton packaging, and flexo–offset printing serving the agricultural export sector.
IMPLEMENTATION MILESTONES
Implementation milestones:
06.03.2025
Contract signed and project kick-off.
25.06.2025
Software go-live after 3.5 months of implementation. The subsequent phase included adjustments and user support to operate effectively.
05.12.2025
Project wrap-up, recording actual results after 05 months of operation.
PROJECT SCALE
In terms of company scale, APP is a large packaging manufacturer with many specialized equipment types in packaging production and printing.
Number of software users:
Leadership team: 05 users
Maintenance department: 30 users
Operations department: 50 users
Scope of application: All packaging factories and the printing area
OUTSTANDING RESULTS AFTER ONLY 5 MONTHS OF OPERATION (07 → 11/2025)
1. Machine downtime reduced sharply by 83%
From July to November 2025, total downtime decreased from 1.151.000 hours to 193.000 hours – an 83% reduction.
Month
Downtime
So với tháng trước
July
1.151.000 hours
–
August
943.000 hours
Down 18%
September
398.000 hours
Down 57% (largest reduction)
October
571.000 hours
Slight increase due to a major incident
November
193.000 hours
Down 66% – record low
At the same time, the Offset printing machines—the area that previously accounted for >50% downtime of the factory’s downtime—were well controlled thanks to transparent data from EcoMaint.
2. Overdue maintenance work reduced by 94%
The number of overdue tasks decreased from 5.682 tasks (September) to 350 tasks (November)—a 94% reduction. This demonstrates that EcoMaint’s automatic reminders, quick assignment, and real-time progress tracking work extremely effectively.
3. Maintenance costs tightly controlled
After August (the cost peak due to many major incidents), maintenance costs decreased by up to 86% by October.
All costs for materials, labor, and spare parts are tracked in detail by each machine, each area, and each Work Order.
Management only needs to open the dashboard to immediately see which areas are generating high downtime-related costs, enabling focused countermeasures.
Thanks to EcoMaint’s powerful drill-down feature, APP discovered:
Packaging Plant 1 accounts for more than 50% of total downtime across the entire system
The Offset Printing area accounts for 67% of downtime at Plant 1
The top 3 causes account for nearly 90% of downtime at the plant, enabling an improvement plan
From this data, APP developed a targeted maintenance improvement plan instead of distributing maintenance resources evenly everywhere as before.
5. Maintenance team productivity increased clearly
The number of completed tasks remained stably high (20.000 – 30.000 taks/month)
The maintenance team shifted from “firefighting” to planned work, focusing on higher-quality tasks.
SUMMARY OF THE VALUE BROUGHT TO THE APP BY THE ECOMAINT CMMS SOFTWARE
Metric
Before implementation
After 05 Months
Improvement
Downtime
1.151.000 hours
193.000 Hours
Down 83%
Overdue tasks
Thousands
350
Down 94%
Maintenance cost
High
Stable and low
Down 86%
Ability to identify hotspots
None
Detailed down to each machine
100% transparency
Data-driven maintenance decisions
Intuitive/subjective
100% data-based
Successful digital transformation
WHY CHOOSE ECOMAINT – A CMMS SOFTWARE FOR THE PACKAGING & PRINTING INDUSTRY?
Vietnamese interface, friendly and easy to use for operators
Fast implementation (go-live in 3–4 months)
Powerful drill-down reporting to pinpoint the exact machine/area causing the biggest losses
Mobile support (Android/iOS app) – technicians receive work orders directly on their phones
Successfully implemented for many large packaging companies in Vietnam Support team with 20+ years of experience in maintenance and industrial sectors
Let Vietsoft accompany your packaging–printing business in maintenance digital transformation, increasing productivity and significantly reducing operating costs—just as APP achieved in only 5 months.
Contact us today for a free consultation and a demo of the EcoMaint CMMS dedicated to the packaging and printing industry!
Vietsoft EcoMaint is a leading CMMS for the packaging and printing industry in Vietnam. The solution helps improve productivity, efficiency, and operational cost savings for manufacturing enterprises with an intuitive interface and many advanced features. It is a CMMS solution that supports preventive maintenance and predictive maintenance programs, increases asset availability, and helps packaging and printing manufacturers ensure compliance with industry regulations.
Contact Vietsoft to maximize the value that CMMS asset maintenance management software for the packaging industry can deliver to your enterprise, with support from our experts.
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