A hotel is more than a bed and a quick breakfast. It’s somewhere your guests are trusting to handle their basic needs while they’re away from home.

When someone travels for business, they want to feel capable of their peak performance. And if it’s for leisure? They’ll want to feel comfortable at every step.

That’s a lot harder when the elevator’s down and they have to take three flights of stairs every time they retrieve something from their room. Or when there’s a kitchen accident and half your menu’s out. Or when the HVAC’s malfunctioning and your guests are either too hot or too cold.

Maintenance may feel like a behind-the-scenes department, but the efficiency of the maintenance department has as direct an effect on your guests’ happiness as a friendly front desk welcome or excellent cleaning staff.