CMMS Case Study for the Packaging and Printing Industry

Why does the packaging and printing industry especially need CMMS software?

The packaging and printing industry operates at very high speed, with continuous 24/7 production lines and complex machinery such as offset printers, flexo printers, laminating machines, gluing machines, and roll cutters. A damaged rubber roller, a worn flexo blade, or an issue with an offset printer can stop the entire production line, causing losses worth billions of VND every day.

Previously, many packaging enterprises still managed maintenance using Excel, paper documents, Zalo, and similar tools, which led to the following issues:

• No accurate visibility into which machines stop most frequently
• No control over maintenance costs and replacement materials
• Reactive maintenance — repairing only after failure — leading to high costs and prolonged downtime
• Overdue and backlogged tasks, causing overload for the maintenance team

Therefore, applying CMMS software for the packaging and printing industry has become an inevitable trend to increase OEE, reduce costs, and enhance competitiveness.

Customer Introduction

APP is one of the large packaging enterprises in Vietnam, with multiple modern factories specializing in paper packaging, carton packaging, and flexo and offset printing for the agricultural export sector.

Implementation Milestones

Implementation milestones:

Project Scope

In terms of company scale, APP is a large packaging manufacturing company with many specialized assets in the packaging and printing production field.

The number of software users is:

• Executive management: 05 users.
• Maintenance department: 30 users.
• Operations department: 50 users
• Application scope: All packaging factories and printing areas

Outstanding results after only 5 months of operation (07 → 11/2025)

1. Machine downtime reduced sharply by 83%

From July to November 2025, total machine downtime decreased from 1.151.000 hours to 193.000 hours, equivalent to an 83% reduction.

At the same time, the Offset Printing Machine area — which once accounted for more than 50% of factory downtime — was brought under control thanks to transparent data from EcoMaint.

2. Overdue maintenance tasks reduced by 94%

The number of overdue tasks decreased from 5.682 tasks in September to 350 tasks in November, a 94% reduction.

This proves that EcoMaint’s automatic reminders, quick assignment, and real-time progress tracking features worked extremely effectively.

3. Maintenance costs tightly controlled

After August, when costs peaked due to several major incidents, maintenance costs decreased by up to 86% in October.

All material, labor, and spare parts costs were tracked in detail by each machine, each area, and each Work Order.

Executive management only needs to open the dashboard to immediately see which area is generating major machine downtime costs and develop a focused response plan.

4. Accurately identifying “black spots” causing machine downtime

Thanks to EcoMaint’s powerful drill-down functionality, APP identified that:

• Packaging Factory 1 accounted for more than 50% of total system downtime
• The Offset Printing area accounted for 67% of downtime at Factory 1
• The 3 main causes accounted for nearly 90% of downtime at the factory, providing a basis for improvement plans

Based on this data, APP developed a focused improvement maintenance plan instead of spreading maintenance resources evenly across all areas as before.

5. Maintenance team productivity improved significantly

The number of completed tasks remained stable at a high level of 20.000 – 30.000 tasks/month.

The maintenance team shifted from “firefighting” work to planned work, focusing on higher-quality tasks.

Summary of the value EcoMaint CMMS software brought to APP

Why choose EcoMaint — CMMS software for the packaging and printing industry?

• Vietnamese interface, user-friendly and easy for operators to use
• Fast implementation (3–4 months to go live)
• Powerful drill-down reports that help accurately identify the machines/areas causing the greatest losses
• Mobile support (Android/iOS app) — technicians receive maintenance work orders directly on their phones
• Successfully implemented for many large packaging enterprises in Vietnam
• Support team with 20+ years of experience in maintenance and industry

Let Vietsoft accompany your packaging and printing enterprise in digitizing maintenance, increasing productivity, and significantly reducing operating costs, just as APP achieved in only 5 months.

Contact us today for free consultation and a demo of EcoMaint CMMS software tailored specifically for the packaging and printing industry!